Terms and Conditions
By submitting an order through the Spidermind Games website you are accepting the Terms and Conditions set out below.
Terms and Conditions for the Supply of Spidermind Games Ltd. Products or products licensed by Spidermind Games and provided through our website.
The Contract Between Us
Spidermind Games Ltd must receive payment of the whole of the price for the goods that you order and any relevant shipping costs before your order can be accepted, and the contract formed. Once payment has been received, Spidermind Games Ltd will confirm that your order has been received by sending an email to you at the email address you provide in your registration form. The shipment email will include your name, the order number and the total price. Spidermind Games Ltd’s acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.
Spidermind Games Ltd is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our web site.
The prices payable for goods that you order is as set out in our web site, including sales tax where appropriate.
You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations.
Withdrawal by You from The Contract
If you are an individual and are not buying goods on behalf of a business, there are certain circumstances in which you may withdraw from the contract and these are set out here. This right to withdraw does not apply to business buyers.
You may withdraw your order for goods at any time up to the end of the twenty first working day after you have received the goods. You do not need to give Spidermind Games Ltd any reason for withdrawing your order nor will you have to pay any penalty.
The only circumstances in which you cannot withdraw your order are i) where you have taken the goods you have ordered (or the ones in relation to which you want to withdraw) out of the sealed package in which they were delivered, ii) where we have printed a personalized message on the goods according to your instruction (unless the product is faulty), iii) in the case of digital purchases, where you have downloaded and made use of that product.
To withdraw your order you must notify Spidermind Games Ltd by sending an email to: firstname.lastname@example.org
If you have received the goods before you withdraw your order then, unless you have lost your right to withdraw because you have taken the goods out of their sealed package, you must send them back to the Spidermind Games Ltd returns address:
Spidermind Games Limited
1 Senlac Place
Kent TN3 9RQ
Goods sent to this address will be charged at your own cost and risk. If you withdraw your order but Spidermind Games Ltd has already processed the goods for delivery and you have received them, you must not unpack the goods when they are received by you and you must send the goods back to Spidermind Games Ltd at the Spidermind Games Ltd contact address at your own cost and risk as soon as possible.
Once you have notified Spidermind Games Ltd that you are withdrawing your order, any sum debited to Spidermind Games Ltd from your credit card or Paypal account will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by Spidermind Games Ltd in the condition they were in when delivered to you.
Availability of Goods You Order
If Spidermind Games Ltd has insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible and any sum debited by Spidermind Games Ltd from your credit card will be re-credited to your account and Spidermind Games Ltd will notify you by email at the address given by you in your order form. The refund will be made as soon as possible and in any event within 30 days of your order. Spidermind Games Ltd will not be obliged to offer any additional compensation for disappointment suffered.
Delivery of Goods to You
Spidermind Games Ltd will deliver the goods ordered by you to the address you give Spidermind Games Ltd for delivery at the time you make your order. Spidermind Games Ltd and their fulfilment partners are entitled to make deliveries by instalments or partial deliveries.
Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of despatch of the order. All delivery times quoted on the web site are estimates only, based on availability, normal processing and delivery companies.
You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and Spidermind Games Ltd will not be liable for their loss or destruction.
Liability is as follows:-
If the goods Spidermind Games Ltd delivers are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, Spidermind Games Ltd shall have no liability to you unless you notify Spidermind Games Ltd. in writing at the Spidermind Games Ltd contact email (email@example.com) of the problem within 15 working days of the delivery of goods in question.
If you do not receive goods ordered by you within 30 days of the date on which they were despatched to you, Spidermind Games Ltd shall have no liability to you unless you notify Spidermind Games Ltd by email of the problem within 40 days of the date on which the goods were despatched to you.
If you notify a problem to Spidermind Games Ltd under this condition, Spidermind Games Ltd’’s only obligation will be, at its option: to make good any shortage or non-delivery; to replace or repair any goods that are damaged or defective; or to refund to you the amount paid by you for the goods in question in whatever way Spidermind Games Ltd chooses.
Spidermind Games Ltd will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to Spidermind Games Ltd under this condition and Spidermind Games Ltd shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question as set out above.
Nothing in this condition is, however, is intended to limit any rights you might have as a consumer under applicable local law that may not be excluded nor in any way to exclude or limit Spidermind Games Ltd’s liability to you for any death or personal injury resulting from its negligence.
Nothing in this contract creates any right which is enforceable by any person who is not a party to the contract
Spidermind Games Ltd shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
Spidermind Games Ltd operate a complaints handling procedure which is used to try to resolve disputes when they first arise. If you have a complaint, please contact us in first instance on the email: firstname.lastname@example.org
The contract between us shall be governed by and interpreted in accordance with English law, and the English courts shall have jurisdiction to resolve any disputes between us.
These terms and conditions, together with the current Spidermind Games Ltd Web site prices, delivery details and Spidermind Games Ltd contact details, set out the whole of our agreement relating to the supply of the goods to you by Spidermind Games Ltd. These terms and conditions cannot be varied except in writing signed by a director of Spidermind Games Ltd In particular nothing said by any sales person on behalf of Spidermind Games Ltd should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by Spidermind Games Ltd Spidermind Games Ltd shall have no liability for any such representation being untrue or misleading.
In these terms and conditions:
’Spidermind Games Ltd’ means Spidermind Games Ltd, Spidermind Games Ltd, 1 Senlac Place, Meadow Road, Groombridge, Kent TN3 9RQ, and/or any connected organisation that actually supplies goods ordered by you and any successor to its business;
’working day’ means every day of a calendar year apart from weekends and statutory and public English holidays;
’us’ means Spidermind Games Ltd and you together; and
’you’ and ’your’ means the person ordering goods under these terms and conditions.
This site is run by Spidermind Games Ltd and uses an online secure credit card transaction system provided by Paypal and Stripe. If you possess a valid Visa, MasterCard, American Express, Diners Club or JCB credit card, or a Maestro, Solo, Visa Electron or Visa Delta debit card, then you can enter your details in a totally secure environment that encrypts all your credit card details and provides a safe reliable way for you to pay.
Currency, VAT and custom duties
You will be charged in UK Pounds (£) The rate of VAT is subject to change.
DDU (Delivery Duty Unpaid) – Orders sent outside of the European Community
All orders sent outside of the UK and EU are shipped on a DDU (Delivery Duty Unpaid) basis and may be subject to local customs import duty which is charged on the value of the purchase. Payment of these fees is the sole responsibility of the customer.
Payment of the duty charge is necessary for the release of your order from customs on arrival to your country.
DDU (Delivery Duty Unpaid) – Refusal to pay charges – Returns Policy
If you refuse to pay any import duty levied against your shipment, Your product maybe either destroyed by customs or the shipment returned to Modiphius Entertainment. If the product is returned, then all related returns charges plus a minimum administration charge of £5.00 (or equivalent currency at current exchange rate) maybe charged against you.
Should you require further information on duty costs, please visit your local customs office.
Only orders that contain correct information can and will be processed. Please note that if you are paying by credit/debit card it is essential that you use the billing address for your credit/debit card account as your main account address.
Pricing and Delivery
Orders, whilst made to a company based in the UK, will not necessarily ship from the UK and so postage reflects the charge of having the item sent from the warehouse it is stored in, to your home or relevant address. The delivery cost will be added to your order at the checkout and is calculated by the destination of your order and the weight of products ordered.
The timescale of orders will be estimated at checkout but cannot be guaranteed unless specified and paid for. All shipments will be handled by EasyShip on behalf of Spidermind Games Ltd.
Returns & Replacements
We deal with every return individually so that we can get to the root of any problems. We are sorry if you do need to return any of our products and want to make it as easy as possible. If you wish to return a product, please send a mail to email@example.com and state your order number, which item(s) you wish to return and the reason for returning. We will aim to get back to you within 48 hours and help solve any issues.
Please note the following:
• We will replace damaged products free of charge, or you can have a refund. We will require photographic evidence of the damage.
• Physical orders can be cancelled and refunded before they are shipped, but if the product includes downloadable content, that you have downloaded, the cost of the PDF version will be deducted from the value of the refund
• If you wish to return a product you will have to pay to return it to us, once it’s received and verified in same condition it was purchased then a refund can be made.
• Books and PDF’s are not generally subject to export or import restrictions, but it is up to the customer to pay any local taxes or custom duties if charged.